We strive to provide the best customer service that we possibly can and look forward to shipping your items to you as quickly as possible.
All RITUAL designs are hand-crafted by our team of artisan tailors who are paid a living wage and work in fair labor conditions. Eco-Friendly and Fair Labor Fashion does require more time than the average fast fashion alternative that treats workers unfairly and destroys our planet in the process. We will fulfill your order as fast as we can, however please be aware that delays that are beyond our control do occur from time to time.
While we are constantly working to improve our customer service process and experience, please remember that we are a boutique team with a growing brand who are working diligently to provide the best customer service that we possibly can. Your patience and kindness in communications with us is sincerely appreciated.
- The Creation Process -
Due to recent press and celebrity clients RITUAL has become more in demand than ever. At this time we advise ordering with as much advance notice as possible. If you have a special event or other form of urgency for your order please contact us ASAP to discuss solutions and timelines.
For our bespoke and made to order designs we will create your order based on your custom measurements. Please see our measurement guide and follow the instructions to provide us with the information we need to begin creating your order: https://ritual.fashion/
We cannot start the production of your item without these measurements. Your expected shipping time reflects the time from our receipt of your measurements. If you delay in sending the form it will effect the completion time of your order, especially in our high demand seasons.
Our design team will wait to start construction of your item order until you have confirmed your measurements or confirmed that you have declined custom measurements. If you decline measurements it may take us longer to get you the perfect jacket and all shipping fees and a possible 10% restocking fee must be covered by you should you choose to return your item.
To assist us in sizing your item you can also send a link to your social media profiles, or send us a front back and side image. (Feel free to remove your face for privacy if you so desire.) This information is internal, private, and will not be shared outside of our design team
- The Shipping Process -
Unless emails from RITUAL go to your spam filter (please check) you should receive updates via Shopify upon shipment of your order.
If you selected Normal Shipping your item should ship out in within 2 - 12 weeks. It rarely takes us 12 weeks to complete an order, but during our high demand seasons sometimes we get a backlog in our queue. We sell out with a long waiting list leading up to Burning Man, Coachella, Lighting In A Bottle, Symbiosis, and The Christmas Holidays every year. If you have placed your order during any of these time periods please anticipate a longer than usual wait time for your order.
Once your item has passed our quality control screening and has been placed for delivery we will send you the tracking code we receive from the shipping company. Once an item is shipped we are not responsible for any Value-Added Taxes (VAT) or for stolen or lost packages. Once the package leaves the Island of the Gods where our atelier is located we cannot take responsibility for issues including, but not limited to: post workers mishandling of your package, theft of your package by your neighbors, incorrect shipping address, change of address, or other package related problems.
If you would like your package held at your local Post Office, DHL, or other shipping department, your request must be made directly with the shipping agency. We cannot make these requests, you will need to contact the shipping company directly once your package has left The Island of the Gods and is on the way to you. This is a common request and the shipping companies are happy to help in this regard, given proper notice.
- The Return Policy -
All custom made items are eligible to be returned for store credit or exchanges within 30 days of purchase. There is a minimum 10% restocking fee for any items kept for more than one week (7 days.) In order to return a item for store credit or an exchange the item must be in perfect condition, and cannot have been worn or used. At RITUAL's discretion there may be a shipping and/or handling fee associated with your store credit return or exchange.
All trunk show and sample sale items are final sale and are not eligible for return or exchange. If for some reason you are not happy with your trunk show or sample sale order please contact us and we can discuss potential solutions.
If the item does not fit your properly, something has been damaged, or there is a production error we will consider exchanges for equal value, a "re-make" of the item, or a repair of the item. Customers are responsible for all Value-Added Taxes (VAT.) If an item was on sale or you had any discount codes (including free shipping) you are responsible to pay for any shipping and VAT fees including shipping of the replacement item and/or VAT of the replacement item. If you paid standard price plus rush shipping and additional shipping then we may cover the shipping fees for the exchange if it is our error, at our discretion.
- The Customer Service Policy -
RITUAL has a team of people who care about being kind, caring, and creating amazing art. Three of our primary principles are dedication to the eco-friendly fashion movement, dedication to fair labor practices for all of our workers, and providing the best customer service that we possibly can. We want our team and our customers to be happy, safe, and have magical fashion. For us protecting the energy of the creation, the safety of the people creating the fashion, and delivering you a beautiful work of art, is all equal.
With our sudden increase of attention due to recent press and celebrity clientele has come a need for strict safety policies to protect our staff from abusive energies generated by the online shopping community. We know that many of these behaviors have been created by the fast-fashion industry and run rampant throughout consumer communities world wide, however we will not tolerate hateful language, vulgar language, bigotry, racism, or threats of any kind.
We reserve the right to cancel your order without a refund, and to add you to our "banned customer" sales blacklist, due to behavior or language that we deem to be abusive to any of our staff or customer service representatives at any time.
in a world that has been programmed for fast and disposable consumerism, we understand that sometimes waiting longer than expected or something not being perfect on the first try can be challenging. We see fast fashion as a destructive force both to the environment and to human life. Part of that abuse has been created by a demand for fast turn around despite its impact on those fulfilling that desire. We are working to change that and part of that process is our dedication to treat our staff as well and our customers with positivity and solution based exchanges.
Due to this we ask that when working with us that you are able to communicate in a positive, solution based form. We want nothing more than for this to be your most loved item, and most of the time we succeed in this effort. We ask that if your order or your satisfaction is delayed that you please communicate with us directly to resolve it.
We honor you and we honor your purchase, we also honor our staff and those creating our designs. RITUAL designs are hand-made by hard working people who have families and who spend days to weeks (and sometimes month) crafting your order. We understand sometimes people get frustrated, but please be advised we have a zero tolerance for abuse internal or external. Part of our mission is to make the workplace safe for everyone including our designers, tailors and our customer service team. If you are upset or need more information you can ask any one of our team members to put you in contact management or, in case of emergency, the designer directly.
All emails , communications, and calls are considered confidential. If you would like to share any part of our communications online or in print please write and ask us for permission. We believe in protecting the privacy of our clients and will never share any pictures or messages without your permission and we ask you to do the same.
- Final Thoughts -
All of our items are made with care, love, and focus, from the selection of the materials to the final details of the creation. If for some reason you are not happy with your order we can work together to find a solution. If there is anything you need from us want from us or would like us to create from custom for you please feel free to communicate with us.
We want everyone to be happy, feel powerful, and have more magic in their lives. Our entire workplace and production process is based on making the biggest difference we can in as many lives as possible. For us everyone is equal and protecting the beauty and magic is a priority. If you have advice or ideas on how we can improve we would love to hear from you.
If you have any questions or concerns please email us at Contact@RITUAL.Fashion.
Wishing you all the best,
- Additional Notes Regarding Shipping -
*Due to circumstances beyond or control or acts of God, Rush orders may sometimes be delayed. It is important to let us know about your desired time frame to received your order.
In the event that we are more than 5 days delayed in shipping your order we will refund the 25% rush shipping fee.
Shipping for rush is DHL or EMS and standard shipping takes 1-2 weeks. Please select it if not we will inquire if you want standard or rush shipping if you selected standard we will require you pay the difference before shipping.
*For Waiting list, we produce our rush orders first, and our wholesale orders as well as our work for TV, Movies, and other big projects we normally can make anything in 8 weeks sometimes due to acts of God or during holidays, Burning Man, or if we are working on a big project it can be longer.
If so we will communicate and offer you something for your patience. If you have any questions or concerns before placing your order feel free to contact us.
- LEGAL DISCLAIMER AND IMPORTANT INFORMATION -
Welcome to the RITUAL website, operated by ("Ritual") and located at http://www.ritual.fashion (the “Site”). The following terms and conditions (“Terms”) govern your use of this Site. By accessing, viewing, creating an account with or using the content, material, or services available on or through this Site, you indicate that you have read and understand these Terms, that you agree to them and intend to be legally bound by them. By creating an account on the Site on behalf of a company, you represent and warrant to Ritual that you are an employee or agent of that company, that you have full power and authority to bind that company to these Terms, and that such company shall be legally bound by reason of your acceptance of these Terms. If you do not agree to these Terms, or if you are under 13 years of age, you are not granted permission to use this Site and must exit immediately.
In order to access certain content, services, products or benefits on the Site, you may be asked to register and create an account. As part of the registration process, you must click to agree to these Terms, and may then be asked to select a user name and password. You may also be required to provide Ritual with certain information about yourself including some types of personally identifying information such as your email and your address. You hereby agree to provide true, accurate, and complete information about yourself as prompted by any registration processes, including your name and a valid email address. You further agree that you will update this information in order to maintain its truth, accuracy, and completeness. You shall not make your account accessible for use by other persons or entities. You are fully responsible for your account, including use of the account by any third party, and maintaining the confidentiality of your password. You may terminate your account at any time by contacting us email@example.com.
The pricing available on this Site is for information purposes only for use by Ritual’s customers and potential customers and subject to change/verification. While Ritual strives to provide accurate product and pricing information, pricing or typographical errors may occur. Ritual cannot confirm the price of any Ritual product or service until after an order is placed. In the event that a product or service is listed on the Site at an incorrect price or with incorrect information due to an error in pricing or product information, Ritual shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product or service. In the event that a product or service is mispriced, Ritual may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Ritual’s prices and the availability of Ritual products or services are subject to change without notice.
Ritual reserves the right, at its sole discretion, to refuse or cancel any order for any reason. Among the circumstances that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by Ritual’s credit and fraud avoidance department. Ritual may also require additional verifications or information before accepting any order. Ritual will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your payment has been received, Ritual will issue a credit to your account in the amount of the charge.
Any and all orders placed through the Site are subject to our Shipping Policy. For more information, click here to view the Shipping Policy, which is incorporated into these Terms by reference, as if set forth fully herein.
Any and all orders placed through the Site are subject to our Return Policy. For more information, click here to view the Return Policy, which is incorporated into these Terms by reference, as if set forth fully herein.
As between you and Ritual, Ritual owns or licenses all data, content, graphics, forms, artwork, images, photographs, functional components and any software concepts and documentation and other material on, in or made available through the Site (“Site Materials”), as well as the selection, coordination, arrangement, and organization and enhancement of the Site Materials. All Site Materials are protected pursuant to copyright, trademark, patent and other applicable laws. You agree not to remove or alter any copyright notice or any other proprietary notice on any Site Materials. As between any user and Ritual, all names, trademarks, service marks, certification marks, symbols, slogans or logos appearing on the Site are proprietary to Ritual or its affiliates, licensors, or suppliers. Use or misuse of these trademarks is expressly prohibited and may violate federal and state trademark law. Under no circumstances will you have any rights of any kind in or to the Site Materials, other than the right to use the Site Materials in accordance with these Terms.
You agree that you will not use the Site for (a) any illegal or unauthorized purposes that violate any local, national, or international laws (including import, export, copyright, and trademark laws); (b) modifying, copying, distributing, displaying, performing, reproducing, publishing, licensing, creating derivative works from, transferring, selling any of the Site Materials, unless otherwise authorized by these Terms or in a separate written agreement with Jardine; (c) attempting to gain unauthorized access to Ritual’s computer system or engaging in any activity that interferes with the performance of, or impairs the functionality of the Site or any services provided through the Site; (d) removing, circumventing, disabling, damaging or otherwise interfering in any way with any security-related features of the Site aimed at preventing or restricting the unauthorized use of the Site or any of the Site Materials; (e) any use of data mining, scraping, robots, spiders, crawlers or any other data gathering or extraction tools, except to the extent the Site is indexed by general purpose consumer accessible search engines, including Google, Yahoo, MSN, or Bing; (f) sending unsolicited email, including promotions and/or advertising; (g) attempting to interfere with Ritual’s service to any other account holder, or user of the Site, host or Ritual network, including via means of submitting a virus to, overloading, “flooding,” “spamming,” “mailbombing” or “crashing” the Site; or (h) forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting. You may use the Site and the Site Materials consistently with these Terms. Any other use of the Site or Site Materials, including the aforementioned unauthorized uses, without prior written permission of Ritual is strictly prohibited. You acknowledge and agree that the unauthorized use of the Site or the Site Materials could cause irreparable harm to Ritual and that in the event of such unauthorized use, Ritual shall be entitled to an injunction in addition to any other remedies available at law or in equity.
MATERIALS SUBMITTED TO THE SITE.
Certain features of the Site may allow you to contribute comments, feedback, information, content, text, files, graphics, postings, and other materials and information for access, use, viewing and commentary by other users to the Site (“User Content”). By posting User Content, you represent that you have the full legal right to provide the User Content and that use of the User Content by the Site and all other persons and entities will not (a) infringe any intellectual property rights of any person or entity or any rights of publicity, personality, or privacy of any person or entity, including as a result of your failure to obtain consent to post personally identifying or otherwise private information about a person; (b) violate any law, statute, ordinance, regulation, or agreement; or (c) constitute disclosure of any confidential information owned by any third party. Upon your submission of User Content or other material or information to Ritual, you grant Ritual a worldwide, perpetual, irrevocable, transferable, license to access, use, distribute, reproduce, display, modify, create derivative works based upon, and sublicense, the User Content, all without any compensation to you whatsoever. If you believe that any content or postings on the Site violate your intellectual property or other rights, please follow our Complaint Procedure in Section 15 of these Terms.
THIRD PARTY WEB SITES AND CONTENT.
The Site is available for informational purposes only. The Site may contain links to other Internet Web sites for the convenience of users in locating information, products, or services that may be of interest. Use of such third party links, the Site and the Site Materials and any other material or content on and made available through the Site is entirely at your own risk. Ritual does not recommend and expressly disclaims any responsibility for the content, the accuracy of the information, or quality of products or services provided by or advertised on third party sites or the transactions you conduct or enter into with third parties. Your use of any third party’s website is at your own risk, and subject to the terms and conditions of such other websites. Ritual does not endorse any product, service, or treatment provided on a third party website or advertised or provided on the Site.
Ritual, its subsidiaries, and affiliates, are not responsible for and do not guarantee the accuracy or completeness of any Site Materials, User Content, products, data, services, links, advertisements or other items contained within the Site. Ritual reserves the right to immediately remove any Site Materials or User Content for any reason or for no reason. Ritual cannot and does not review all communications or products made available on or through the Site, but, although not obligated to, may review, verify, make changes to or remove any User Content, Site Materials, the Site or the products or services made available in connection with the Site, including information submitted in connection with the Site Materials or other features at any time, with or without notice in its sole discretion. You agree that you must evaluate and bear all risks associated with the use of Site Materials or User Content and that you may not rely on such Site Materials or User Content.
THE SITE, THE SITE MATERIALS, USER CONTENT, SERVICES, PRODUCTS, INFORMATION AND OTHER MATERIALS ON, IN AND MADE AVAILABLE THROUGH THE SITE ARE MADE AVAILABLE “AS IS” AND “WITH ALL FAULTS.” USE OF THE SITE IS ENTIRELY AT YOUR OWN RISK. RITUAL AND ITS LICENSORS MAKE NO REPRESENTATIONS OR WARRANTIES, AND DISCLAIM ALL REPRESENTATIONS AND WARRANTIES, WITH RESPECT TO THE SITE, THE USER CONTENT, THE SITE MATERIALS, SERVICES, PRODUCTS, DATA AND OTHER MATERIALS ON, IN AND MADE AVAILABLE THROUGH THE SITE, EXPRESS OR IMPLIED, WRITTEN OR ORAL, ARISING FROM COURSE OF DEALING, COURSE OF PERFORMANCE, USAGE OF TRADE, OR OTHERWISE, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ACCURACY, SYSTEMS INTEGRATION, NON-INTERFERENCE, QUALITY, TITLE, AND NON-INFRINGEMENT. THE ENTIRE RISK AS TO SATISFACTORY QUALITY, PERFORMANCE, ACCURACY, COMPLETENESS AND EFFORT WITH REGARD TO ANY AND ALL USER CONTENT, THE SITE, THE SITE MATERIALS, SERVICES, PRODUCTS, DATA AND OTHER MATERIALS ON, IN AND MADE AVAILABLE THROUGH THE SITE, IS WITH YOU.
LIMITATION OF LIABILITY. RITUAL AND ITS LICENSORS SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY, EXTRA-CONTRACTUAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING LOST REVENUES OR LOST PROFITS, WHICH MAY OR DOES RESULT FROM THE USE OF, ACCESS TO, OR INABILITY TO USE THE SITE, THE USER CONTENT, THE SITE MATERIALS, SERVICES, PRODUCTS, DATA AND OTHER MATERIALS ON, IN AND MADE AVAILABLE THROUGH THE SITE, REGARDLESS OF LEGAL THEORY, WHETHER OR NOT YOU OR RITUAL HAD BEEN ADVISED OF THE POSSIBILITY OR PROBABILITY OF SUCH DAMAGES, AND EVEN IF THE REMEDIES OTHERWISE AVAILABLE FAIL OF THEIR ESSENTIAL PURPOSE. UNDER NO CIRCUMSTANCES WILL THE TOTAL LIABILITY OF RITUAL AND ITS LICENSORS TO YOU OR ANY OTHER PERSON OR ENTITY IN CONNECTION WITH, BASED UPON, OR ARISING FROM THE SITE, USER CONTENT, THE SITE MATERIALS ON, IN AND MADE AVAILABLE THROUGH THE SITE, OR THE SERVICES, PRODUCTS, DATA OR OTHER MATERIALS OFFERED IN CONNECTION THEREWITH EXCEED THE PRICE PAID BY YOU DURING THE PRECEDING YEAR FOR USE OF THE SITE AND THE SERVICES AND PRODUCTS. SOME STATES DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU. IF ANY PART OF THIS LIMITATION ON LIABILITY IS FOUND TO BE INVALID OR UNENFORCEABLE FOR ANY REASON, THEN THE TOTAL LIABILITY OF RITUAL AND ITS LICENSORS SHALL NOT EXCEED TEN DOLLARS ($10). If you are dissatisfied with the Site or with any of these Terms, or feel Jardine has breached these Terms, your sole and exclusive remedy is to discontinue using the Site.
You shall indemnify Ritual and its directors, officers, employees, agents, contractors and licensors (“Ritual Indemnitees”) against all claims, actions, suits, and other proceedings (“Claims”) arising out of or incurred in connection with the Site and your use of the Site, the Site Materials or any services, product or data obtained through the Site, your fraud, violation of law, negligence, willful misconduct, or any other use of the Site, the User Content, the Site Materials, the services, products, information and other materials on, in and made available through the Site, (except to the extent attributable to Ritual), or any breach by you of these Terms and shall indemnify and hold Ritual Indemnitees harmless from and against all judgments, losses, liabilities, damages, costs, and expenses (including reasonable attorneys’ fees and attorneys’ disbursements) arising out of or incurred in connection with such Claims. You may not settle any Claim without the prior written consent of Ritual. Ritual or its licensors may assume the defense of any Claim, at your sole cost and expense, and you shall cooperate in all reasonable respects in such defense. You shall have the right to employ separate counsel in any Claim and to participate in the defense thereof. If Ritual or its licensors do not notify you that it elects to undertake the defense thereof, you shall have the right to defend the Claim with counsel reasonably acceptable to Ritual, subject to the right of Ritual to assume, at their sole cost and expense, the defense of any Claim at any time prior to the settlement or final determination thereof.
Ritual uses reasonable efforts to ensure that the Site is generally available. However, there will be occasions when access to the Site will be interrupted or unavailable. Ritual will use reasonable efforts to minimize such disruption where it is within its reasonable control. You agree that Ritual shall not be liable to you for any modification, suspension or discontinuance of the Site. You understand that the technical processing and transmission of any Site content may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Please be advised that we do not guarantee that any information sent from our Site will be secure during transmission, nor can we guarantee the confidentiality of any communication or material transmitted to Ritual via the Site or the Internet, including, for example, personal information such as your name or address.
If you believe that any content or postings on this Site violates your intellectual property or other rights, please notify Ritual at firstname.lastname@example.org with a comprehensive detailed message setting forth the following information: (a) your name and the name of your company, if any; (b) your contact information, including your e-mail address; (c) the nature and substance of your complaint, the specific rights at issue, and your basis for making the complaint, including the content or posting that is objectionable; and (d) the following statement: “The statements, representations, and assertions made in this message are true, complete, and accurate and I have the full legal authority to make each and every such statement, representation, and assertion and to make and be granted any demand made in this message.”
CHANGES TO THESE TERMS; TERMINATION.
Ritual reserves the right at any time to modify, alter or update these Terms. We will notify you on the Site or by email of any new or revised Terms, including information regarding the location of the new or revised terms and conditions. Your use of the Site following any changes means that you agree to follow and be bound by the terms as changed. Any change to these Terms shall be effective as to any visitor who has visited the Site before the change was made. It is the obligation of users visiting the Site before the change to learn of changes to the Terms since their last visit. Ritual may suspend or terminate your account and/or your ability to use the Site, or any services on the Site for failure to comply with these Terms, for providing Ritual with untrue or inaccurate information about yourself, for infringement upon Ritual proprietary rights, or for any other reason whatsoever or for no reason.
GOVERNING LAW AND JURISDICTION.
These Terms represent the entire agreement between you and Ritual with respect to the subject matter hereof, and supersede any and all prior and contemporaneous written and oral representations, understandings, and agreements, express and implied, and will be governed by and construed in accordance with the laws of the State of Nevada without reference to its conflict of law rules; PROVIDED, HOWEVER, THAT THE TERMS OF ANY APPLICABLE LAW NOW OR HEREAFTER ENACTED THAT IS BASED ON, DERIVED FROM, SIMILAR TO, OR CONNECTED WITH THE UNIFORM COMPUTER INFORMATION TRANSACTIONS ACT DRAFTED BY THE NATIONAL CONFERENCE OF COMMISSIONERS ON UNIFORM STATE LAWS SHALL NOT APPLY EXCEPT TO THE EXTENT THAT THE LAW EXPRESSLY PROHIBITS ALTERATION BY THESE TERMS OF THE APPLICABILITY OF ONE OR MORE SECTIONS OF THE LAW. By accessing, viewing, or using the services, works, content, or materials on the Site, you consent and agree to (a) the exclusive jurisdiction of the federal and state courts located in New York, New York; (b) accept service of process by personal delivery or mail; and (c) irrevocably waive the right to trial by jury and any jurisdictional and venue defenses otherwise available.
The Site is controlled and operated from within the United States. Without limiting anything else, Ritual makes no representation that the Site, Site Materials, User Content, services, products, information or other materials available on, in, or through the Site is appropriate or available for use in other locations, and access to them from territories where they are illegal is prohibited. Those who choose to access the Site from other locations do so on their own volition and are responsible for compliance with applicable laws. The waiver or failure of Ritual to exercise in any respect any right provided hereunder shall not be deemed a waiver of such right in the future or a waiver of any of other rights established under these Terms. Headings used in these Terms are for reference only and shall not affect the interpretation of these Terms. No person or entity not party to this agreement will be deemed to be a third party beneficiary of these Terms or any provision hereof. When used herein, the words “includes” and “including” and their syntactical variations shall be deemed followed by the words “without limitation.”
LEGAL DISCLAIMER ORIGINAL DATE: June 17th, 2014